Why "Email address has not yet been registered" popped up when your employees log in to the App

Reason of "Email address has not yet been registered"

Workstem CS avatar
Written by Workstem CS
Updated over a week ago

Reason of "Email address has not yet been registered"

If "Email address has not yet been registered" popped up when your employees log in to the App:

Note⚠️: Please check whether the account name entered on the login page is consistent with the email address in the employee’s profile.

Note⚠️: HR / System manager checks the consistency of the account name and [Email Address] in the [People] by logging in to the web version of Workstem.

Note⚠️: Employees can receive verification code by phone, but still need to use the email address as account name to log in.

Did this answer your question?