1. Online Payment (Credit Card)

Workstem provides a cloud subscription service which is similar to other subscription services in the market. After the first payment, you will be charged monthly/yearly on your credit card automatically.

There are many advantages of online credit card payment:

  • Payment takes effect in real time
  • Automatic deduction at the time of subscription renewal can save time and energy, no need for repeated manual operations.
  • The system will generate corresponding billing according to the actual active HC in each month. You don't need to calculate the headcount manually.
  • Each billing cycle's detailed receipt will be automatically sent to the billing email address.

2. Online Payment (Paypal)

For those companies who need to purchase additional services, direct card payments might not work in the system. We can provide a separate payment link through Paypal to support your online payment operation.

The benefits of Paypal payment include:

  • When you need to pay for multiple companies under your name, you can merge them into one bill and make a one-time payment
  • After purchasing additional services, you can merge a bill with the system package and make a one-time payment.

3. Offline Payment (Bank Transfer & Cheque)

When online payment is not applicable, we can provide clients with offline payment support.

Special Note ⚠️

Since offline payment is handled manually, both system activation and time extension require manual adjustment. Customers need to make payment arrangements 7-10 working days in advance, especially for monthly renewal, to avoid affecting the normal use of the system.

3.1 Payment Process for Bank Transfer

Workstem sends invoice → Client arranges bank transfer → Workstem confirms receipt and activates account.

For example, your subscription is for Payroll Pro Monthly Plan, and the payment period starts on the 1st of each month.

  1. Workstem will issue an invoice based on the number of active headcount 7 working days before the start of the billing period.
  2. After the invoice is issued, you need to complete the bank transfer within 5 working days and notify Workstem.
  3. Workstem confirms the user's payment within 1 working day and issues a receipt.
  4. Workstem will activate your account or extend the subscription duration.

3.2 Payment Process for Cheque

Workstem sends invoice → Client arranges and sends cheque → Workstem receives cheque → Workstem deposits cheque → Workstem confirms receipt and activates account.

For example, your subscription is for Payroll Pro Monthly Plan, and the payment period starts on the 1st of each month.

  1. Workstem will issue a bill based on the number of active headcount 10 working days before the start of the billing period.
  2. After the invoice is issued, you need to send the cheque within 3 working days.
  3. Workstem confirms receipt of the cheque within 3 working days.
  4. Workstem processes the cheque within 3 working days after receiving the cheque, and then confirms the user's payment.
  5. Workstem issues a receipt within 1 day after receiving the payment and activates the account.

If you purchase an annual plan, there's no need to do the above steps every month. Only when there is a significant increase in your number of employees will our customer service inform you again to arrange a one-off payment.

We strongly recommend that you choose offline payment method for annual plans.

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