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FAQ

Workstem CS avatar
Written by Workstem CS
Updated this week

Employee Mapping with NetSuite

The Workstem Employee Staff ID must be the same as the Name field of the employee in NetSuite.


Is the Sync Automatic?

No. The sync will only take place when you Generate one.

You can select the Pay Cycle and the Sync Type every time you would like to sync data from Workstem to NetSuite, so you have full control of When and What to sync every time.


Why Can't I Find the Pay Run to Sync?

Only the “Paid” or “Closed” pay runs can be synced from Workstem to Xero.

If you don’t see the pay run on the list, please go into Payroll -> Pay Run and check the status of the pay run you are trying to sync.


How to disconnect from NetSuite

From Interface Detail page, select DISCONNECT and click on OK to confirm disconnecting.

After successfully disconnected, you will be taken back to the Integrations page.

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