How do I know whether employees have successfully verified the email account or not?
Note⚠️: You can know the verification status by checking the following:
The sign of Verified Email Address:
The employee email address in the information is blue.
The employee email address is clickable.
The sign of Not Yet Verified Email Address:
The employee email address in the information is black.
There is a red mail icon beside the email address.
If you hover your mouse over the email address, there will be a popup telling you that the email address has not been verified yet.
What should I do, if the employee hasn't verified the email address?
Step 1
Confirm whether the employee has downloaded the Workstem One App, if not remind the employee to download;
Step 2
After the employee downloads the Workstem One App, tell them to log in to the Workstem One App directly and verify with the personal email entered in the system.
Note⚠️: For the first login, use the verification code to log in. After successful login, the password can be changed, and the email verification has also been completed;
Note⚠️: If your employees say that they didn't receive any emails, please advise your employees to check their junk / spam mailbox.
