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[App] Using the correct password but I cannot log in to my account. (Change App Server)

Error message prompt even with correct login credentials. You will need to check if you are logging in to through the correct server.

Workstem CS avatar
Written by Workstem CS
Updated over 10 months ago

Scenario: When I try to log in to the app using the correct credentials, I am unable to log in, and the error message says, "Your account or password is incorrect."

I attempted to reset my password using the verification code, but the system displayed an error message stating, "Email address has not yet been registered."

Solution: Please check if you are logging in to the correct server. Make sure to select the server according to your region.

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